Measure your available width, depth, and height before ordering. Choose the 16-inch depth for tighter spaces, the 20-inch depth for balanced garage storage, and the 24-inch depth for larger storage needs.

Each product has its own capacity rating. The capacity shown applies only when weight is evenly distributed across the shelves. Check each product page for the exact capacity.

It means the weight should be spread across the shelf surface instead of concentrated in one small area. For stability, place heavier items on lower shelves.

Package contents vary by product. Each product page clearly lists what is included. Lifestyle props such as bins, tools, boxes, cleaning products, and accessories are not included unless specifically stated on that product page.

RigidSpan shelving units are best used indoors or in covered storage areas such as garages, workshops, sheds, basements, and utility rooms unless the individual product page confirms outdoor suitability.

We provide Free Express Shipping on eligible orders within the contiguous United States. We do not ship to Alaska, Hawaii, PO Boxes, APO/FPO/DPO addresses, freight forwarders, or international addresses. Please review the Shipping Policy for delivery estimates, excluded locations, and carrier details.

We offer 30-Day Returns from the delivery date for eligible unused and unassembled items in original packaging. Please review the Returns & Refunds Policy for full eligibility, return instructions, and refund timing.

You can contact RigidSpan at support@rigidspan.com or call +1 (321) 883-8467. Customer service hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time.